November 24, 2025
Holidays bring enough chaos without technology adding to the stress. With customers rushing to finish last-minute errands and employees balancing family commitments, expectations run high. The last thing you want is to frustrate anyone with preventable tech glitches.
Consider this your Holiday Tech Etiquette Handbook—because no business wants to be that one remembered for ruining someone's day.
1. Update Your Online Business Hours Before Customers Get Frustrated
Imagine a customer dashing across town during their lunch break, trusting Google's hours, only to find your store locked and dark. That's a sure way to become a holiday antagonist in someone's story.
Be sure to revise:
- Your Google Business Profile—it's critical!
- Facebook, Instagram, Yelp—anywhere customers might look you up
- Your website banner displaying friendly holiday hours
- Apple Maps—yes, people use it!
Example message: "Happy Holidays! We're closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend precious time with family. We'll reopen Monday morning—perhaps a bit turkey-hungover, but eager to serve you!"
2. Craft Warm Out-Of-Office Replies That Feel Genuine
If you're stepping away, don't leave your customers lost in email limbo. A thoughtful auto-reply acts like a courteous host—professional, approachable, and reassuring.
Out-of-office sample: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and fueled with coffee. For urgent matters, please call our support line at (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep "Out Of Office" Messages Clear—Skip The Excess Details
Keep your replies simple and focused. No need to share personal holiday plans like visiting relatives or office parties—your customers just want to know when you'll be available.
Besides oversharing, too many details can pose security risks. Stick to key info: dates, expected response times, and emergency contacts. Save your travel tales for social media.
4. Double-Check Phone Systems To Avoid Customer Frustration
Holiday callers are often rushed and stressed. Ensure your voicemail greeting matches your current hours so callers aren't caught in confusion.
Pro Tip: Call your own number—it's surprising how many businesses forget to update greetings from years ago.
Example voicemail: "Thank you for calling [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. If urgent, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Announce Shipping Deadlines Before Last-Minute Panics
If your business handles shipping, make deadlines unmistakably clear—and share them early. Highlight your "order by" dates prominently online and send timely reminders.
Late deliveries are frustrating, but missing expectations can damage trust. No one wants to explain why a birthday gift arrives months late.
Bottom Line: Polished Tech Etiquette Creates Happy Customers and Thriving Business
Holiday technology manners are straightforward: set clear expectations, engage warmly, and respect your customers' time. A few timely updates can prevent headaches and keep your reputation bright this season.
Remember, it's not just about avoiding hiccups—it's about making your customers feel valued, even when you're offline.
Need expert help to ensure your systems and customer experience are seamless this holiday season? Call us at 303-415-2702 or click here to schedule your complimentary 15-Minute Discovery Call. Let's explore easy solutions so you can enjoy a stress-free holiday while your business keeps humming.
