Why Businesses Need Managed IT Services
Most businesses come to us
dealing with one or more of these challenges:
Frequent downtime that halts productivity and cuts into billable hours
- Cybersecurity threats — ransomware, phishing, data breaches — with no clear protection strategy
- Unpredictable IT costs from emergency repairs and reactive break-fix support
- Compliance pressure from FTC Safeguards, PCI-DSS, IRS 4557, or cyber insurance requirements, with no clear path forward
- Slow, inconsistent support from providers who were acquired and became unrecognizable
- Over-reliance on a single IT person with no redundancy, documentation, or backup plan
32
1000+
What’s Included in Our Managed IT Services
Our services are built to cover
every layer of your technology environment — from daily support and monitoring
to security, compliance, and strategic planning.
- Help Desk and White-Glove IT Support — Unlimited remote support from our internal team. The same engineers available remotely are also available onsite.
- 24/7 Monitoring and Systems Administration — Continuous monitoring of endpoints, servers, and network devices with automated patching and proactive issue resolution.
- Backup and Business Continuity — 3-2-1 backup strategy covering Microsoft 365, Google Workspace, workstations, and servers, actively monitored and regularly tested.
- Cybersecurity — Managed EDR, 24/7 SOC monitoring, ransomware detection, advanced email security, dark web monitoring, and SaaS threat detection.
- Compliance and Risk Management — Alignment with NIST, FTC Safeguards, IRS 4557, and PCI-DSS, plus ongoing vulnerability scanning and audit support.
- Network and Firewall Management — Managed by certified Fortinet engineers on our staff. Includes firewall configuration, intrusion prevention, and web filtering.
- Cloud Platform Management — Full administration of Microsoft 365 and Google Workspace, including security, backups, user management, and cloud migrations.
- AI Enablement — Guided adoption of tools like Microsoft Copilot and ChatGPT, with secure implementation, workflow automation, and employee training.
- Strategic IT Leadership — Technology Business Reviews, IT roadmap development, budget forecasting, and vCIO services to align IT with your business goals.
Our Service Plans
We offer three tiers designed to
meet businesses at different stages of IT maturity.
Security Essentials Plan
For businesses that need a strong
cybersecurity foundation. Includes remote monitoring and alerting, automated
patching, cloud backups, managed EDR and SOC 2 monitoring, ransomware
detection, email security, cybersecurity awareness training, and an annual
Technology Business Review.
Basic Monitoring Plan
Adds unlimited remote help desk
support, dark web monitoring, vulnerability scanning, password management, and
quarterly Technology Business Reviews. Provides a strong balance of support and
security. Onsite support and projects are available on a billable basis.
Proactive Plan — Our Flagship
A fully managed IT solution that
functions as a complete IT department. Includes everything in the Basic Plan
plus up to 12 hours of monthly onsite support, proactive maintenance (hardware
inspections, backup testing, system checks), one small project per month, email
encryption, third-party security assessments, cyber incident response hours,
and full AI enablement with implementation, automation, and ongoing strategy.
Predictable monthly cost with no surprise expenses.
Our Onboarding Process
Getting started is smooth,
secure, and low disruption. Onboarding is included at no cost, and your team
has help desk access from day one.
Weeks 1-2: Kickoff and Access
We get connected, gather secure
access to your systems, and review your current environment. Support is
available immediately.
First 30 Days: Secure and Stabilize
We deploy monitoring, patching,
and cybersecurity tools; secure admin accounts; verify backups; and begin
documenting your environment. The focus is on reducing risk and establishing a
stable foundation.
30-60 Days: Optimize and Standardize
We fine-tune systems and
policies, roll out email protection and password management, continue building
documentation, and address any lingering inefficiencies.
60-90 Days: Strategy and Planning
We conduct your first Technology
Business Review, deliver a clear IT roadmap, and align your technology strategy
with your business goals. By the end of onboarding, your IT is stable, secure,
and moving in the right direction.
Our IT Services
Business Video Surveillance
Cloud Services
Cybersecurity Services
Data Backup & Recovery
Hourly IT Support
IT Compliance Services
IT Help Desk
Managed IT Services
Managed Print Services
Outsourced IT Support
Microsoft 365 Services
Ransomware Removal
VoIP Phone Systems
Network Engineering Services
Structured Cabling & Low Voltage
Fortinet Services for MSPs
We provide Fortinet consulting and integration services for MSPs, ensuring seamless deployment of Fortinet firewalls, security policies, and managed security services. Our team helps MSPs scale their cybersecurity offerings with Fortinet's industry-leading solutions.
Fortinet Services for Engineering Firms
Protect your sensitive data and optimize network performance with Fortinet's firewalls, secure VPNs, and centralized management tools. Simplified IT Solutions offers tailored Fortinet security solutions to safeguard your network, ensure compliance, and support remote access for your engineering teams.
Frequently Asked Questions (FAQ)
What is managed IT services?
Managed IT services provide ongoing IT support, system monitoring, cybersecurity, and maintenance for businesses. Instead of waiting for IT problems to occur, managed IT services prevent issues before they cause downtime or security risks.
How much does managed IT services cost?
The cost of managed IT services varies based on the size of your business, the number of users, and the level of support required. We offer customized IT service plans with flat-rate pricing, ensuring predictable IT expenses without unexpected costs.
How does managed IT services improve cybersecurity?
Managed IT services include firewall management, endpoint protection, ransomware prevention, and security monitoring. We ensure software updates, security patches, and compliance measures are in place to protect your business from cyber threats.
What industries benefit most from managed IT services?
Industries such as accounting, law, healthcare, engineering, and professional services benefit from managed IT support, cybersecurity, and compliance-driven IT solutions. Businesses with sensitive data and strict regulatory requirements rely on managed IT services to stay secure and compliant.
How does managed IT services prevent downtime?
We provide 24/7 system monitoring, real-time issue detection, and proactive maintenance to ensure IT problems are resolved before they impact business operations. Our IT experts continuously optimize system performance and prevent costly outages.
Can managed IT services help my business move to the cloud?
Yes. We offer cloud migration services, Microsoft 365 support, and secure cloud storage solutions. Our cloud computing expertise ensures your business applications, emails, and files are accessible from anywhere while maintaining enterprise-grade security.
How do I get started with managed IT services?
Getting started is easy—contact us for a free IT consultation, and we will assess your business's IT needs, security posture, and long-term technology goals. We then create a customized IT strategy to optimize your technology infrastructure.
