Why Businesses Need Managed IT Services
Most businesses come to us
dealing with one or more of these challenges:
Frequent downtime that halts productivity and cuts into billable hours
- Cybersecurity threats — ransomware, phishing, data breaches — with no clear protection strategy
- Unpredictable IT costs from emergency repairs and reactive break-fix support
- Compliance pressure from FTC Safeguards, PCI-DSS, IRS 4557, or cyber insurance requirements, with no clear path forward
- Slow, inconsistent support from providers who were acquired and became unrecognizable
- Over-reliance on a single IT person with no redundancy, documentation, or backup plan
32
1000+
What’s Included in Our Managed IT Services
Our services are built to cover
every layer of your technology environment — from daily support and monitoring
to security, compliance, and strategic planning.
- Help Desk and White-Glove IT Support — Unlimited remote support from our internal team. The same engineers available remotely are also available onsite.
- 24/7 Monitoring and Systems Administration — Continuous monitoring of endpoints, servers, and network devices with automated patching and proactive issue resolution.
- Backup and Business Continuity — 3-2-1 backup strategy covering Microsoft 365, Google Workspace, workstations, and servers, actively monitored and regularly tested.
- Cybersecurity — Managed EDR, 24/7 SOC monitoring, ransomware detection, advanced email security, dark web monitoring, and SaaS threat detection.
- Compliance and Risk Management — Alignment with NIST, FTC Safeguards, IRS 4557, and PCI-DSS, plus ongoing vulnerability scanning and audit support.
- Network and Firewall Management — Managed by certified Fortinet engineers on our staff. Includes firewall configuration, intrusion prevention, and web filtering.
- Cloud Platform Management — Full administration of Microsoft 365 and Google Workspace, including security, backups, user management, and cloud migrations.
- AI Enablement — Guided adoption of tools like Microsoft Copilot and ChatGPT, with secure implementation, workflow automation, and employee training.
- Strategic IT Leadership — Technology Business Reviews, IT roadmap development, budget forecasting, and vCIO services to align IT with your business goals.
Our Service Plans
We offer three tiers designed to
meet businesses at different stages of IT maturity.
Security Essentials Plan
For businesses that need a strong
cybersecurity foundation. Includes remote monitoring and alerting, automated
patching, cloud backups, managed EDR and SOC 2 monitoring, ransomware
detection, email security, cybersecurity awareness training, and an annual
Technology Business Review.
Basic Monitoring Plan
Adds unlimited remote help desk
support, dark web monitoring, vulnerability scanning, password management, and
quarterly Technology Business Reviews. Provides a strong balance of support and
security. Onsite support and projects are available on a billable basis.
Proactive Plan — Our Flagship
A fully managed IT solution that
functions as a complete IT department. Includes everything in the Basic Plan
plus up to 12 hours of monthly onsite support, proactive maintenance (hardware
inspections, backup testing, system checks), one small project per month, email
encryption, third-party security assessments, cyber incident response hours,
and full AI enablement with implementation, automation, and ongoing strategy.
Predictable monthly cost with no surprise expenses.
Our Onboarding Process
Getting started is smooth,
secure, and low disruption. Onboarding is included at no cost, and your team
has help desk access from day one.
Weeks 1-2: Kickoff and Access
We get connected, gather secure
access to your systems, and review your current environment. Support is
available immediately.
First 30 Days: Secure and Stabilize
We deploy monitoring, patching,
and cybersecurity tools; secure admin accounts; verify backups; and begin
documenting your environment. The focus is on reducing risk and establishing a
stable foundation.
30-60 Days: Optimize and Standardize
We fine-tune systems and
policies, roll out email protection and password management, continue building
documentation, and address any lingering inefficiencies.
60-90 Days: Strategy and Planning
We conduct your first Technology
Business Review, deliver a clear IT roadmap, and align your technology strategy
with your business goals. By the end of onboarding, your IT is stable, secure,
and moving in the right direction.
Our IT Services
Business Video Surveillance
Cloud Services
Cybersecurity Services
Data Backup & Recovery
Hourly IT Support
IT Compliance Services
IT Help Desk
Managed IT Services
Managed Print Services
Outsourced IT Support
Microsoft 365 Services
Ransomware Removal
VoIP Phone Systems
Network Engineering Services
Structured Cabling & Low Voltage
Fortinet Services for MSPs
We provide Fortinet consulting and integration services for MSPs, ensuring seamless deployment of Fortinet firewalls, security policies, and managed security services. Our team helps MSPs scale their cybersecurity offerings with Fortinet's industry-leading solutions.
Fortinet Services for Engineering Firms
Protect your sensitive data and optimize network performance with Fortinet's firewalls, secure VPNs, and centralized management tools. Simplified IT Solutions offers tailored Fortinet security solutions to safeguard your network, ensure compliance, and support remote access for your engineering teams.
Frequently Asked Questions (FAQ)
What is managed IT services?
Managed IT services provide ongoing IT support, monitoring, cybersecurity, and maintenance for businesses. Rather than waiting for problems to happen, managed IT proactively prevents issues before they cause downtime or security risks.
How much does managed IT services cost?
Pricing depends on the size of your business, the number of users, and the level of support required. We offer flat-rate monthly pricing across three tiers, so you always know what you're paying without worrying about unexpected expenses. Contact us for a customized quote.
Do you outsource your help desk?
No. All support is handled by our internal team. When you call us, you speak directly with someone who knows your environment and can solve the problem. We answer our phones live.
Can you help us meet compliance requirements?
Yes. We help align your business with NIST, FTC Safeguards, IRS 4557 (WISP), and PCI-DSS. We also help ensure you meet cyber insurance requirements and pass audits.
How does managed IT prevent downtime?
We use 24/7 monitoring, proactive maintenance, and real-time issue detection to resolve problems before they reach your team. When issues do occur, we respond immediately.
Why not just hire an internal IT person?
With Simplified IT Solutions, you get a full team of experienced engineers, an enterprise-grade security stack, compliance expertise, and strategic planning — typically at a lower cost than a full-time salary with benefits.
How do I get started with managed IT services?
We begin with a discovery call and environment review, then provide clear recommendations and a path forward. Support begins immediately once we are engaged.
