July 07, 2025
You've likely heard the phrase: You get what you pay for. This is especially true in the world of IT services.
At first glance, opting for a low-cost managed IT service might seem like a smart way to save money—offering reduced monthly fees, basic support, and perhaps some cybersecurity features included. However, a closer look often reveals hidden expenses, overlooked exclusions, and insufficient protection that can lead to far greater costs over time.
After extensive experience reviewing IT contracts for small businesses, we've repeatedly identified recurring issues. Here are five common shortcuts "budget" MSPs take—and how these shortcuts can become expensive problems for business owners.
1. Inadequate or Missing Cybersecurity Measures
Simply installing basic antivirus software does not equate to comprehensive cybersecurity.
Yet, many budget IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee cybersecurity training, and no backup defenses if threats bypass initial protections.
Why is this critical? Cyber insurance providers now mandate robust cybersecurity protocols before issuing policies. Without these safeguards, your insurance claim could be denied after a cyberattack.
We've witnessed businesses lose tens of thousands of dollars because their MSP failed to implement the cybersecurity measures required by their insurance. This isn't just poor support—it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these platforms offer only basic backup capabilities and do not serve as full disaster recovery or long-term retention solutions.
Cost-conscious or inexperienced IT providers often exclude backups for cloud applications, CRMs, and third-party services, leaving vital information vulnerable. Even worse, many lack immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what data they protect—and what they don't.
3. Unexpected Charges for On-Site or After-Hours Assistance
A common tactic is to advertise a low monthly fee, only to add extra charges whenever you need support outside regular business hours or require an on-site visit.
We believe in transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours support, and emergency services from their base fees so they can add surprise costs later.
The consequence? You hesitate to call for help, and your team delays reporting issues—leading to longer downtimes and higher expenses.
4. Lack of Support for Vendors and Third-Party Devices
Experiencing problems with your phones, internet, or security cameras? Some IT companies will simply say, "That's outside our scope."
They may even charge you hourly fees just to communicate with your other vendors. And if a device like your printer isn't on their approved list, they might refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues can arise from any source.
5. Unskilled Technicians and No Dedicated Account Management
A major warning sign is a "one-person operation" or a company employing entry-level techs on 1099 contracts, lacking a clear strategy for your IT support.
Budget MSPs might offer assistance, but they often fail to provide strategic guidance.
What you deserve is:
●
A dedicated account manager who partners with you to develop a tailored technology roadmap
●
Regular proactive evaluations of your cybersecurity, compliance, and backup status
●
Budget forecasting and planning for future upgrades
● A trusted advisor focused on your business success, not just a ticketing system
Bottom Line: If It Sounds Too Good to Be True, It Probably Is.
Many small businesses remain unaware of their vulnerabilities until disaster strikes—whether it's a ransomware attack, a critical system failure, or a hefty compliance penalty.
By then, the damage is done.
If you want IT services that truly safeguard your business, look beyond the sticker price. Ask detailed questions. Demand clear answers. And avoid contracts that leave you exposed.
If you're unsure what your current IT contract covers, let us evaluate your network. We'll provide a free review of your IT setup, identify any gaps, and offer straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at 303-415-2702 to schedule your FREE 15-Minute Discovery Call.
