How Business Owners Can Eliminate Costly Tech Problems Immediately

Imagine you and your team arrive at work eager to tackle the day's tasks when suddenly the Internet goes down, emails stop working, and productivity comes to a standstill. What would you do? For many businesses, when the Internet fails, operations cease, leading to significant losses in productivity and revenue. Consider the MGM data breach from the summer: electronic room keys malfunctioned, casinos were forced to shut down, and online restaurant reservations were unavailable. This downtime cost MGM millions.

However, downtime is just one way inadequate IT support can hinder your business. Add in recurring issues like forgotten passwords, malware infections, or difficulties accessing shared files, and the resulting inefficiencies can become overwhelming.

Too often, business owners find themselves spending large sums on IT support that struggles to resolve even the simplest issues. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time waiting for you to report problems than actively addressing them.

You shouldn't have to endure tech frustrations and reactive IT support that only responds after issues arise. It's time to demand better and prevent tech problems before they occur.

To assist you, we've put together a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider measures up:

• Do they answer their phone live and respond to emergencies within minutes? In a crisis, waiting on hold or leaving voicemails isn't acceptable.
• Are they easy to reach and responsive for non-emergencies, providing responses within an hour? Routine tech issues shouldn't leave your team in limbo.
• Do they proactively monitor, patch, and update your network's critical security settings? If you're unsure whether this happens daily, weekly, or at all, you may be at risk.
• Do they provide proof that all your data is being backed up, including laptops and devices? A reliable IT provider ensures nothing is overlooked.
• Do they meet with you at least quarterly to review projects, performance, and improvements? Effective IT support doesn't just resolve problems; it helps you plan for the future.
• Do their invoices clearly outline what you're paying for? No one appreciates surprises, especially regarding billing.
• Do they explain their actions in plain language, avoiding "geek-speak," and take the time to address your questions? You shouldn't need a translator to understand your IT provider.
• Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and educating employees is a crucial layer of defense.
• Have they given you complete network documentation, including admin passwords? If they're withholding critical information, that's a significant red flag.
• Do their technicians arrive on time, dress professionally, and leave you feeling confident after each interaction? Professionalism is important; if you feel uneasy every time you call, it may be time to find a new provider.

Bonus Points: Is Your IT Provider Going Above And Beyond?

• Do they conduct regular disaster recovery drills to ensure your backups work when needed? A backup is useless if it fails at a critical moment.
• Are they assisting you in planning for scalable growth with technology that adapts alongside your business? The right IT partner ensures your systems evolve with your company.
• Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are constantly changing, and your protection should evolve as well.
• Do they track and optimize your network's performance to prevent bottlenecks and downtime? Efficiency is crucial in today's competitive environment.

Time To Raise The Bar

If your current IT provider doesn't meet these standards, you may be paying for inadequate service, which could jeopardize your business. From security risks to lost productivity, poor IT support is more than just an inconvenience; it's a liability.

Don't settle for anything less than a partner who prioritizes your business's success.

Schedule a free 15-Minute Discovery Call today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click here to schedule now or call us at 303-415-2702 to get started.

Let's make tech problems a thing of the past.