Business IT Solution » IT Help Desk

 

Approach

Exceptionally Reliable IT Support

Simplified IT Solutions has specialized since 1993 in providing reliable, efficient, on-time computing and networking support to companies that depend on and leverage technology to succeed in their own businesses. We offer a comprehensive suite of IT helpdesk operations and support services, ranging from guidance and advice to nuts-and-bolts support and maintenance.

Technology costs can be controlled through skilled planning, alignment with business goals, and proactive management.  IT decisions must be properly informed to ensure their impact on the business is not to stifle but to drive growth and profitability.

  • Your Trusted Technology Partner.
    Personal relationships with our clients are very important to us. Through our rapport we learn about your business needs, goals, and priorities. We use that knowledge and understanding to work with you in applying technologies that will expedite your business processes, solve problems, and create new business opportunities. Our success lies in yours.
  • We partner with our clients, not our vendors.
    We don’t try to profit from equipment or software sales because we see that as a distraction from our core goal of making your IT systems a driving force in the success of your business. Without the pressure of product sales quotas and the influence of perks and other “benefits,” we stay focused on what is important to you and your business.
  • Personalized Service.
    Technical expertise and skills are only as valuable as they are accessible to you. Our consultants possess the interpersonal communication skills – in addition to top-notch technical skills – to understand your business and IT needs, and to help you to achieve them.
  • Minding the big picture.
    One of the most important things in maintaining a computer network is predicting what may fail. Managing a network by only reacting to problems after they emerge results in lost time and productivity for your staff. Our approach is to proactively monitor and manage your systems to problems that develop from adversely impacting your business.
  • Locally owned and operated.
    Dedicated exclusively to the small to medium business community along the Front Range, we have successfully built a strong foundation on traditional values of hard work, dedication, and honesty. We are known for completing jobs promptly and assuring that all clients’ needs have been fulfilled successfully each and every time.

 

What is Exceptionally Reliable IT Support?

We provide 24×7 support to bring fast resolution to your IT problems, minimizing system downtime.

 

 

Web-Based Support:  We provide immediate, real-time assistance to resolve many issues over the internet, remotely connecting to your system to provide a secure and
timely resolution.

 

 

Phone Support: Our team is always accessible by phone to handle your issues personally and in a timely manner.

 

 

E-mail Support:  For less urgent issues, we quickly respond to e-mail support requests.

 

 

On-Site Support:   When you prefer to have personnel on-site, we can provide hands-on assistance at your facility for special cases or on a regular basis.

 

 

Client Portal: Clients are able to create, modify & manage their own service tickets online, and check the status of those tickets at any time.